Your privacy is fundamental to how joy99 operates. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a registered player on our platform.
joy99 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the joy99 website, mobile interface, and associated services. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect information about you ("the Player", "you", "your ") when you interact with joy99.
By registering an account, making a deposit, placing a bet, or otherwise using the joy99 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the platform and may request account closure by contacting our support team.
This Policy should be read alongside the joy99 Terms & Conditions and the Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters of data processing, this Policy shall prevail.
joy99 collects the minimum personal data necessary to operate a safe, compliant, and high-quality gaming platform. The categories of personal data we collect are described in the table below.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, National ID number or passport number | Account registration and KYC verification |
| Contact Data | Mobile phone number, email address, residential address (city, district) | Account registration and profile updates |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, Visa/Mastercard last 4 digits, transaction history | Deposits, withdrawals, and payment method verification |
| Technical Data | IP address, device type and model, operating system, browser type, session duration, login timestamps | Each platform visit and session |
| Usage Data | Games played, bet amounts and outcomes, bonus activations, pages visited, click patterns | During active platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact joy99 support |
| Verification Documents | Scanned copies or photographs of National ID card, passport, or other government-issued documents | KYC and enhanced due diligence checks |
We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers, except where required by applicable anti-money laundering regulations or where you have provided such information voluntarily as part of a responsible gaming self-assessment.
joy99 collects personal data through the following channels and mechanisms:
joy99 processes your personal data for specific, legitimate purposes. We do not process your data for any purpose that is incompatible with the purposes set out below.
joy99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
joy99 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
joy99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Legal and regulatory record-keeping obligations |
| Financial transaction records | 7 years from transaction date | Anti-money laundering and financial compliance |
| KYC verification documents | 5 years post-account closure | Regulatory requirement |
| Support communications | 3 years from last interaction | Complaint handling and dispute resolution |
| Technical and usage logs | 12 months from collection | Security monitoring and platform analytics |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of lawful marketing basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.
joy99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:
While joy99 takes data security seriously and invests continuously in our security infrastructure, no method of electronic transmission or storage is entirely risk-free. In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected players, joy99 will notify those players as promptly as practicable and will take all reasonable steps to contain and remediate the incident.
joy99 uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and gather analytical data about platform usage. A cookie is a small text file stored on your device by your web browser when you visit the platform.
We use the following categories of cookies:
joy99 does not use third-party advertising cookies or behavioural tracking cookies that profile you for advertising purposes across external websites. You may manage cookie preferences through your browser settings, although disabling strictly necessary cookies will affect your ability to use the platform.
As a player on the joy99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".
The joy99 platform is strictly intended for adults aged 18 years and above. joy99 does not knowingly collect, store, or process personal data relating to any individual under the age of 18.
All new accounts are subject to age verification as part of the KYC process. Any account identified as being held by a person under the age of 18 will be immediately suspended, all associated data will be deleted to the extent permitted by applicable legal obligations, and the matter may be referred to relevant authorities.
If you are a parent or guardian and believe that a minor in your care has registered an account on the joy99 platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.
The joy99 platform integrates games and content provided by third-party game studios. While you play these games through the joy99 interface, elements of the gameplay are processed on the game provider's own servers. Each game provider operates under its own data processing arrangements and privacy practices, which are separate from this Policy.
joy99 does not control and is not responsible for the privacy practices of its game providers. We do, however, require all game providers to whom player data is transmitted to process that data only for the purpose of delivering the game session and to comply with applicable data protection standards under their respective data processing agreements with joy99.
The joy99 platform does not contain links to external third-party websites that would take you outside the joy99 environment. If you navigate to any external website by any means, the privacy policy of that website will govern your data, not this Policy.
joy99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing activities, or our business operations. The revised Policy will be published on this page with an updated effective date.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data, or they reduce your rights — joy99 will provide advance notice via the email address registered to your account and will display a notice on the platform for a reasonable period prior to the changes taking effect.
Your continued use of the joy99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way joy99 processes your personal data, please contact our support team using the details below. All privacy-related enquiries will be handled by a member of the joy99 data team.
A plain-language summary of the core commitments joy99 makes to every player on our platform when it comes to personal data.
All data transmitted between your device and the joy99 platform is protected by 256-bit SSL/TLS encryption. Sensitive stored fields including passwords and payment identifiers are encrypted at rest using industry-standard algorithms. Your data never travels in plain text.
Internal access to player personal data is restricted on a strict need-to-know basis. Role-based permissions and comprehensive audit logs ensure that no team member can access your data without a legitimate operational reason, and every access event is recorded.
joy99 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial purposes. Data shared with service providers is restricted to the minimum necessary for service delivery and is governed by data processing agreements.
joy99 does not hold your data indefinitely. Clear retention schedules apply to each category of data, based on regulatory requirements and operational necessity. When data is no longer required, it is securely deleted or anonymised — not archived indefinitely.
You have the right to access, correct, delete, restrict, or port your personal data held by joy99. Our support team handles all data rights requests with a 30-day response commitment. Identity verification is required to protect your data from unauthorised third-party requests.
joy99 strictly enforces an 18-year minimum age requirement. The platform does not knowingly collect data from anyone under 18. Age is verified during the KYC process, and any underage account identified is immediately suspended with associated data handled in compliance with applicable law.
As a joy99 player, you hold these rights over your personal data at all times. Contact our support team to exercise any of them.
Request a full copy of the personal data joy99 holds about you, along with details of how and why it is being processed.
Request correction of any inaccurate or out-of-date personal data in your joy99 account profile or records.
Request deletion of your personal data where it is no longer necessary or where your consent has been withdrawn and no other legal basis applies.
Ask joy99 to restrict processing of your data in specific circumstances, such as while an accuracy dispute is being resolved.
Receive a copy of your data in a structured, machine-readable format where processing is based on consent or contract and carried out automatically.
Object to processing based on legitimate interests at any time, including objecting to direct marketing communications, which will be stopped immediately upon request.
Now that you understand how joy99 handles your personal data, explore our games, check our FAQ for common questions, or log in to your account. All players must be 18 years or older.